GCC as a service – Stages
Global Capability Center is a Shared Service Organization, and it is important to understand the nuances required to set up a GCC. Every enterprise needs to have a strategy that articulates its vision for a Global Capability Center. A succinct strategy will lead to clarity in organizational objectives and goals.
1. Management buy-in is also critical to the success of the GCC as the tone from the top really sets the tone for the entire organization.
2. Building a strong employer brand, which can attract, hire, and retain talent is another crucial aspect of offshoring.
3. Cultural alignment is where it all begins and if not handled properly, with the help of experts who can articulate the enterprises’ proposition, can become a wedge which can fragment the organization.
4. Hiring leaders, who have the experience and the expertise in operating Global Capability Centers, is crucial.
5. A thorough understanding of the business, coupled with a strong understanding and personal alignment with the parent company's culture can significantly complement the enterprises’ offshoring endeavors.
6. Lack of a robust governance processes has rendered many offshoring strategies directionless.
The lack of governance has left many enterprises with a dysfunctional sourcing strategy which has impeded their ability to accomplish the desired results. Sourcing governance is not an option as, apart from managing vendors and partners, the enterprise also must govern the outcomes and align them by establishing protocols and standardized approaches. Here again, without re-inventing the wheel, it is important to identify and choose the right partners support the offshoring strategy. Gloplax, has the relevant experience and the expertise to manage complex deliverables and to handle tight timelines.
Not only are they passionate, but they are flexible enough to understand and prioritize business-critical deliverables.