Advancements in telecommunication and fibre optics, which made Internet-based communication and transfer of data possible, paved the way for the growth of telecom outsourcing/offshoring to India and the Philippines, which remain the two most favoured offshoring destinations for telecom companies. From cold calls to email marketing and conducting research, telecom offshoring has increased its demand with the fast pace of updates on networks and services.

Offshoring or outsourcing helps telecom companies save on costs and infrastructure, have access to trained and technical qualified manpower, thereby giving their customers a better service offering at a lower price. Customer support, technical support, finance and billing and lead generation are some of the services/processes leveraged offshore by telecom companies.