Successful GCCs consider the following key factors while developing the strategy.

1. Economics of the Offshoring Program:
   

   • Select the right Operating Model and Target Maturity to evolve your GCC from cost arbitrage to a value creator.
     

2. Human Resources:
   

   • Create a compelling Employee Value Proposition (EVP).
     

   • Invest in leadership capability across all key functions.
     

   • Ensure the long-term stability of the leadership team.
     

3. Infrastructure – Physical and Technology:
   

   • Plan a future-ready infrastructure for long-term potential realization.
     

4. Delivery Capability:
   

   • Establish strong systems, robust processes, and effective delivery models.
     

   • Translate enterprise requirements into sustainable delivery solutions.
     

Additional Factors for a Superior GCC Program:

1. Integration with the Enterprise:
   

   • Ensure alignment with the enterprise’s Vision, Values, and Culture.
     

   • Align onshore and offshore teams and functions.
     

2. Governance & Risk Management:
   

   • Set up robust policies, processes, metrics, controls, and reporting for full transparency.
     

3. Branding & Communication:
   

   • Communicate “One Team One Goal” to team members.
     

   • Effectively brand the GCC to attract and retain talent.
     

4. Support Functions:
   

   • Establish capable HR, Finance, Facilities, Sourcing, Legal/Compliance, Risk/Controls, and Vendor Management for essential performance.