Successful GCCs consider the following GCC Success Factors while developing the strategy.

1. Economics of the Offshoring Program:
   • Select the right Operating Model and Target Maturity to evolve your GCC from cost arbitrage to a value creator.
2. Human Resources:
   • Create a compelling Employee Value Proposition (EVP).
   • Invest in leadership capability across all key functions.
   • Ensure the long-term stability of the leadership team.
3. Infrastructure – Physical and Technology:
   • Plan a future-ready infrastructure for long-term potential realization.
4. Delivery Capability:
   • Establish strong systems, robust processes, and effective delivery models.
   • Translate enterprise requirements into sustainable delivery solutions.

Additional GCC Success Factors for a Superior GCC Program:

1. Integration with the Enterprise:
   • Ensure alignment with the enterprise’s Vision, Values, and Culture.
   • Align onshore and offshore teams and functions.
2. Governance & Risk Management:
   • Set up robust policies, processes, metrics, controls, and reporting for full transparency.
3. Branding & Communication:
   • Communicate “One Team One Goal” to team members.
   • Effectively brand the GCC to attract and retain talent.
4. Support Functions:
   • Establish capable HR, Finance, Facilities, Sourcing, Legal/Compliance, Risk/Controls, and Vendor Management for essential performance.

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