An effective Demand Management and Transition Management capability is the cornerstone of a successful offshore operation.

What is Demand Management?

Every piece of work that gets offshored, starts with an idea!

Typically, the manager of a Operations team or Technology team, would like to explore an idea to leverage global Services to achieve one or more of his / her goals. It could be driven by a need for cost reduction, access to talent, adding upstream or downstream activities to existing processes offshore, creating a 24-hour coverage, etc.

He / She would create a business case and progress it in the organization, and the latter would device suitable assessments and controls to decide on which ideas are in the best interest of the company, and hence need to be implemented.  The decision would also get balanced against the capacity available, which could be the number of seats offshore, technology availability, resource utilization, etc.

An effective and efficient Demand Management Framework ensures that the most suitable offshoring ideas are approved for transition, while balancing the benefits, risks, capacity, and resources of the enterprise.

What is Transition Management?

Once an offshoring idea is approved, various parts of the organizations need to work in a methodical and collaborative manner to build the capability in the target location, to deliver the necessary outcomes. These set of activities are managed like a project and  referred to as a Transition Project.

Typically, a trained and equipped transition team would manage this entire project while involving the right functions and the right time, to deliver a successful outcome.  The complexity of the transition project arises from the number of different stakeholders and resources across geographies. 

A Transition Management framework assures successful build of an offshore capability that delivers the work in an effective and efficient manner.