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    GCCs have rapidly grown and proved to be of more ‘value’ to the enterprise than what was envisioned. The evolved and tenured GCCs are now centers of excellence (CoEs) and have progressed from being former cost-arbitrage centers overseeing support functions to becoming automation and innovation hubs.

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    Human Resources
    GCC Infrastructure

    The infrastructure set up for a GCC requires thoughtful design and an effective architecture such that it aligns with the enterprise’s norms and practices.

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    Building a Delivery Capability

    The ability to translate the requirements of the individual teams in the enterprise into a sustainable delivery solution from the GCC is key.

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