A Global Capability Center (GCC) is a unit set up by a company at an offshore geography (e.g. India, The Philippines) to take advantage of the

-Abundant talent pool

-Niche skills

-Technology capability

-Time zone advantage

-Startup ecosystem

-Lower cost of operations

-and other advantages that the location and the offshore country presents.

Financial efficiencies often serve as the catalyst for establishing a GCC. As it matures, its true potential lies in delivering the strategic outcomes of the company.

A GCC’s Value Proposition: Extending beyond traditional offshoring models

Talent and Cost Advantages

• Access to diverse talent pool
• Gain cost efficiency
• Merging cost-efficiency with enhanced operational control

Innovation and Other Value Creation Opportunity

• Driving innovation and technological advancements
• Availability of talent in advanced and emerging technology – AI/ML and Data Science
• Access to a fast-growing innovation ecosystem

Risk Management and Governance

• Effective controls and compliance management 
• Transparency and ownership

Intellectual Property and Knowledge Retention

• Ensure intellectual property protection
• Retain in-house critical knowledge

Extend the Enterprise Brand and Culture 

• Achieve cultural alignment
• Foster employee engagement through a sense of belonging

Contributing to the strategic growth and development of the parent company

• Becoming integral for IT, R&D, Data Analytics, and comprehensive business process management
• Demonstrating increasing relevance in global business strategies