Modern technologies, the relentless pressure to do “better,” and a demanding customer means that enterprises are constantly on their toes. As enterprises search for the right operating model to outsource and/or offshore work, the focus must be on operational efficiency, accurate data, seamless integration across all business verticals, a robust vendor engagement programme whilst decreasing opportunities for error.

The most efficient operating models are those which can minimize hand-offs, eliminate manual processing and operations, and use a strong control and governance environment which is ably supported by all target groups. The ideal model is one which is based on mutual trust and commitment. And what is more important, is that this model is built on a win-win collaboration base, increasing margins, and reducing costs for each of the involved parties. Proper goal setting and

a robust business case at the outset will ensure a focus on the correct priorities and avoid distractions that do not support the primary objectives. Whilst deciding on an outsourcing and/or offshoring strategy and working model, it is prudent to consult specialists, like Gloplax, who can draw upon their experience and expertise and help in planning and prioritization.

With offshoring operations, these specialists, with their knowledge of the lay of the land, can understand all the regulatory and legal implications, and what specific obstacles or challenges may be involved.