The Opportunity In a flatter world, Companies are considering global sourcing as a key option to deliver superior business outcomes. The drivers usually are a combination of the following:

1. Accessing the relevant global talent pool – scale, skill, and cost; like, Data, Cloud, Digital, RPA, etc.
2. Decreasing Cost of Operations
3. Reducing Cost of Compliance to heightened regulations.
4. Leveraging Time zone advantages – US night shift, overnight processes / reporting
5. Encouraging a fertile, innovation (eg: access to the ecosystem for innovation etc.)
6. Data driven and highly productive technology and back-office operations which work seamlessly with the frontline.

Companies embarking upon the journey of global sourcing are faced with multipole challenges while navigating through this journey.