Global Sourcing/Outsourcing and/or offshoring has really proved its worth to countless businesses. However, as enterprises learn how to manage the complexity of managing a global environment, the need to generate value beyond labor arbitrage, and the imperative to drive cross-functional process innovation, they require mature and effective governance and service management processes.
Lack of robust governance processes has rendered many outsourcing and/or offshoring strategies directionless. The lack of governance has left many enterprises with a dysfunctional sourcing strategy which has impeded their ability to accomplish the desired results.
Sourcing governance is not an option as, apart from managing vendors and partners, the enterprise also must govern the outcomes and align them by establishing protocols and standardized approaches.
Subject matter experts like Gloplax can play an important role in understanding the fulfilment landscape and establishing robust governance processes for its clients. They can help set up and identify who has the authority to make decisions about what sourcing actions will be taken; establish sourcing policies to support the outsourcing strategy and ensure the objectives are realized; and establish processes to follow the rules.